CRYSTAL P OFFICIAL SIZE & PRODUCT INFO

​

Please use these size charts to help determine your size. Because sizing and cut will vary between garments, please use the charts

as a general guide to compare the various size scales. If you have

a specific sizing question or would like more information, please contact hello@crystalpofficial.com

​

​

​

​

​

​

​

​

​

​

​

​

CRYSTAL P OFFICIAL RETURN & REFUND POLICY

Crystal P Official understands that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible before ordering please read descriptions and its entirety. We are happy to exchange your item(s) for online store credit or for another available item of equal value.

​

WE ONLY ACCEPT EXCHANGES AT THIS TIME, NO REFUNDS

Exchanges only by mail: 

You may exchange (excluding accessories, swimwear) by mailing it to our Online Return Department at the following address:

​

Crystal P Official Return Department (for exchanges only)

Attention : Crystal P

445 E. FM 1382 #3692

CEDAR HILL, TX 75104

​

• Please retain your invoice as proof of purchase.

• A Store Credit  are only given if exchanged item is out of Stock.

• For exchanges please enclose a copy of your invoice along with the merchandise packaged securely in the original package (if possible)

• Please email us to request a prepaid label! NO DM'S 

• All exchanges must be made within 7-days from the received date with original invoice.

• Shipping and handling costs are non-refundable. 

Price tags must be attached to the merchandise. Altered, damaged or worn clothing cannot be returned or exchanged.

 

 

PayPal Purchases

In order to process your exchange, you must use the pre-paid shipping label provided to you. 

No Exchanges allowed on swimwear!

 

Crystal P Official Shipping 

Orders are processed 7 days a week excluding holidays. Orders are shipped  Monday- Fridays. Most orders placed by 2:00 p.m. CST Monday - Friday will process for shipment, except during holidays.

Use the chart below to determine the shipping and handling charge for your order. This is the charge for packaging, insurance and shipping within the United States. We currently ship to addresses in the U.S. and Internationally! 

​

**We ship internationally (it is 20% of your order) Please select the "international shipping" option when checking-out

 

Standard (7-10 business days) Due to Covid-19 this can be delayed 

Priority (2-5 Days)

Overnight (1 Day) ***excludes Saturday***

International Shipping
DHL (5-7day delivery)

​

 

*Free shipping is not offered for shipments to Hawaii and Alaska.

 

APO/FPO Address

We can ship products to APO/FPO addresses but please note that shipping times may vary.

 

Track Your Order

If your item has been shipped, you will receive a tracking number via email that you can enter on the courier’s website.

If you do not receive an email and need to track your order shipment you can do so by emailing hello@crystalpofficial.com 

we will then forward your tracking number.

​

Again, Thank you for your business 

​

Crystal P.